• Learn why etiquette is important
  • Develop professional social skills
  • Describe appropriate office dress.
  • Effective self introductions
  • Successfully navigate a business.
  • Improve personal professionalism.

Program Outline

  • Dining etiquette
  • Cultural sensitivity
  • Communication etiquette
  • Telephone etiquette
  • Meeting etiquette
  • Email & voicemail etiquette

Targeted To

  • Creating a Positive Impression
  • Courtesies and Social Skills
  • Communication Skills Training
  • Business Etiquette Training
  • Enhancing Corporate & Social Image
  • Dress Codes and Style Management
Business Etiquette

Corporate Grooming – Business Etiquette and Executive Presence:

  • Business body language and posture – Art of sitting, standing and walking.
  • Conduct expected at a work place.
  • Effective introductions and greetings.
  • The handshake – the correct way of doing it.
  • Exchange of business cards.
  • Work place civilities. General office courtesies
  • Meetings. Board Rooms. Conferences.
  • Seating protocol – placing people correctly.
  • Etiquette related to business entertaining and gifting.
  • Protocol in business related social engagements.
  • Off site and office parties.

Power Dressing - Business Attire and Style Management:

  • Power dressing.
  • Current trends in Indian and international business dressing.
  • Appropriate attire for conferences, formal and informal business meetings.
  • Dressing for business related social events.
  • Protocol vis-à-vis business dress decorum in India and abroad.
  • The art of dressing with taste.
  • Use of appropriate accessories – scarves, ties, belts, shoes, bags, briefcases, jewellery etc.
  • Personal hygiene – skincare, hair care, after shaves, eau de toilettes’ and colognes
  • Make up, hairstyles and Saree draping for ladies – (optional)

Business Communication and Conversation Skills:

  • Enhancing verbal and non verbal communication skills
  • Pronunciation and speech
  • Voice and breath modulation
  • Various exercises to polish enunciation and pronunciations of commonly mispronounced words
  • Interpersonal communication and rapport building
  • Asking questions and identifying needs
  • Barriers to communications
  • Conversation topics
  • Effective listening
  • Telephone etiquette - Voice mail, mobile phone manners, speaker phone etiquette
  • Email – Net etiquette
  • Video conferencing etiquette

Presentation Skills:

  • Creating personal presence
  • Delivering captivating presentations with ease
  • Discussion on how the speech pattern, diction and body language can be
  • improved upon to make a dynamic presentation
  • Self assessment and brief introduction of each individual
  • Identifying individual areas that need improvement.
  • Organizing content
  • Eliminating monotone and boredom
  • Controlling question and answer sessions
  • Eliminating "Overkill"
  • Controlling nervousness
  • Understanding your audience
  • Effective use of visual aids
  • Stagecraft techniques
  • Stage management
  • Microphone mastery

Fine Dining and Table Etiquette:

  • Formal, multi course, sit-down dinners – protocol and procedures.
  • Place settings & Dinner placements.
  • Buffet meals – the dos’ and don’ts’ of it.
  • Use of crockery, cutlery, glassware, napkins, at formal and informal meals.
  • Eating etiquette - practical session on eating with forks, knives, spoons, chopsticks & bowls.
  • Finger foods – food that should be eaten with fingers.
  • Eating Indian meals and etiquette related to it.
  • Food habits in western countries
  • Information on different foodstuff.
  • Body language at the dining table
  • Beverages – classification of alcoholic beverages. How they are served, and when and with what foods they are served.
  • Toasting and protocol related to very formal invites.

The Global Ambassador - Cross Cultural Sensitivity and International Business Etiquette:

  • Importance of International Manners & Etiquette
  • Country specific information on the do’s and don’ts of business etiquette.
  • The Global Ambassador – Appearance, Public behavior and communication.
  • Art of Conversation in a social gathering, with Asians, Europeans, Americans, Africans
  • When a Director or a CEO visits overseas-Etiquette related to specific countries.
  • Dealing with a VIP
  • Faux pas and other situations

Next Steps...

For further details on the complete course offer, please fill the quick enquiry form to the right of this page or get in touch with Course Counsellors at the Front Desk on +91 99020 49936 or by email info@eduroidacademy.com


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